Shipping Information
Processing time:
We understand how important it is for you to get your items quickly, so we make every effort to process your order as fast as possible. Most of our items are ready to ship in 1–5 business days.
As a manufacturer, most of our products are in stock on a regular basis, However, sometimes we need to manufacture them, which may take around 14 business days.
In case you have purchased something that isn't in stock, we will contact you asap.
*For wholesale and custom orders manufacturing time sometimes can be up to 4 weeks. (Please note that orders of 10 and more packages of one item we consider as wholesale and in most cases, we need to produce it)
*Production of special finishes such as Shiny Copper plated, Gold plated, Rose Gold plated, Gun Metal, Vermeil and Rose Vermeil, Solid Gold 14K, and Solid Gold 9K we produce especially for order, so production takes about 2-3 weeks.
Shipping information:
Our store sends orders from Israel. Standard delivery takes about 2-4 weeks to most destinations.
We also offer Expedited delivery and recommend to use it for bulk orders:
- 14-18 business days - Eco post Full tracking (Expedite delivery only for the United States, Denmark, Netherlands, Hong Kong, Greece, Japan, Norway, Spain, Poland, Portugal, Finland, France, Canada, Sweden, Switzerland, Austria, Australia, Italy, Ireland, Belgium, Brazil.)
- 1-3 business days UPS
You will be able to choose your shipping method at the time of checkout. Please for expedite shipping make a note with your telephone number.
We make every effort to process (pack and ship) your order by the specified time while making sure that your order is both accurate and carefully packaged.
*Delivery time can be longer on holidays season (Christmas, Thanksgiving Day, Black Friday and more).
Customs Charges/Import Duties:
all orders from the USA, Europe, and most countries are Custom and Duties Free! all our orders come with appropriate documentation to exempt our products from any import tax or duties. Contact us if you want to know whether your order is custom free in your country.
if you are asked to pay duties, refer the courier delivering your package to the documents attached to your package or contact us for help.
other local taxes such as VAT may apply, as per your local laws.
please note we can not be responsible to any mistakes by couriers or customs authorities for international orders, any duties, taxes or other import fees by customs will be the responsibility of the recipient.
We cannot alter Customs forms to indicate "Gift" status or otherwise. Complete invoices will be enclosed in the packages as postal and import/export regulations require.
Lost Packages:
Due to no fault of our own, on rare occasion packages sent via the delivery carrier never arrive at their destination. If the carrier has confirmed delivery of the package, no replacement order will be sent. Claims for missing packages shown as delivered should be handled directly with the carrier or local police department.
If you have not received your package and the carrier has not confirmed delivery, please contact us for information regarding a replacement package. For international orders, we suggest checking with your local Customs office to inquire about your order. If your order was never confirmed as received by the carrier, we may replace your order or make a refund after 1 month from last update on tracking information.
If your order was not received because shipping information provided during checkout was incorrect, this policy will not apply. Please contact one of our skilled customer service representatives to discuss your various options.
Any other problems, concerns, or questions can be directed to any of our Customer Service Representatives.